Technical Support Representative

DPT is looking to expand its Client Services Team with another Technical Support Representative. Reporting to the Technical Support Team Lead, you will provide telephone technical assistance to municipalities, universities, parking operators and resellers across North America. You must possess strong product knowledge and excellent customer service skills to manage a diverse range of issues.

Responsibilities

• Working with clients and resellers over the telephone to resolve hardware and software technical issues
• Proactively and efficiently working to resolve each problem to the client’s satisfaction
• Documenting details of problems and resolutions in DPT’s Helpdesk System
• Creating online knowledgebase articles that may be used by clients to self serve questions in the future
• Preparing paperwork for administrative activities that include Return Merchandise Authorizations
• Supporting colleagues in a team environment to resolve more complex issues
• Flexibility to provide onsite technical assistance to a client on occasion

Qualifications

• A minimum of three years technical customer service experience
• Demonstrated ability to handle stressful situations in a professional manner
• Ability to meet and overcome challenges
• A positive attitude and the ability to work well with others
• Must be proactive and willing to help out whenever the need arises
• Strong written and verbal communication skills
• Detail oriented with the ability to handle multiple tasks efficiently
• Preference given to candidates with technical backgrounds in software and hardware
• Experience with wireless communications and internet technologies would be considered an asset